Refund policy

At CoreCarts, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

Items must be unused, unworn, and in the same condition that you received them
Items must be in original packaging with tags attached (for clothing and accessories)
Proof of purchase (receipt or order confirmation) is required

Electronics Returns

For electronics:

Items must be returned within 7 days of delivery
Items must be unused and in original packaging with all accessories included
If the product is defective or faulty, you may request a replacement or full refund

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

Your refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank

If your return is not approved, we will notify you and may send the item back to you.

Exchanges

We replace items only if they are:

Defective
Damaged
Incorrect

To request an exchange, please contact us at corecarts1@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping costs are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost returns